Privacy Policy

Effective Date: February 2025

At Flow Therapy, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information we collect.

We collect personal information that you voluntarily provide to us when you book an appointment,  or contact us through our website. This may include:

• Personal Identifiable Information (PII): Name, email address, phone number, and any other information you provide.
• Health Information: Any health details you provide to help us tailor our massage therapy services to your needs (such as medical conditions, injuries, etc.).
• Payment Information: Billing address, credit card details, and other payment-related information collected during transactions.

2. How we use your information.

We use the personal information we collect for the following purposes:

• Providing Services: To process bookings, appointments, and payments for massage therapy services.
• Communication: To respond to inquiries, confirm appointments, send reminders, and provide important updates about our services.
• Marketing: To send promotional offers or information about new services, events, or special discounts (only if you have opted-in to receive such communications).
• Improving Our Services: To analyze and improve the quality and effectiveness of our services, ensuring a better client experience.

3. Sharing your information.

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party providers (such as payment processors or email marketing platforms) to help us operate our business and provide services to you.
• Legal Compliance: We may disclose your personal information if required by law or to comply with legal processes (such as a subpoena or court order).

4. Data Security.

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses encryption and secure connections to ensure that your information is safe during transmission. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cooking and tracking technologies.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device and help us analyze web traffic, personalize content, and remember your preferences.

You can choose to disable cookies in your browser settings, but this may affect your ability to use some features of the site.

6. Your rights and choices.

Depending on your location, you may have the following rights regarding your personal data:

• Access and Correction: You can request to access, update, or correct any personal information we have about you.
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can opt-out by clicking the unsubscribe link in the email or contacting us directly.
• Request Deletion: You can request that we delete your personal data, subject to certain legal restrictions.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Third-party Links

Our website may contain links to third-party websites. These external sites are not operated by us, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to delete that information.

9. Changes to this privacy policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is being handled, please contact us:

Joanne Brown - Flow Therapy

6 Deanburn Gardens, Seafield, West Lothian. Eh47 7GB
+44 07973530318
Joanne.Flow-therapy@outlook.com
www.flow-therapy.com